Senior Operations Manager

4 weeks ago


Spalding, United Kingdom Fowler Welch Full time
Job Description

Fowler Welch is seeking a highly skilled Senior General Manager to join our team. As a key member of our senior management team, you will play a crucial role in driving the success of our Spalding site.

Key Responsibilities
  • Develop and deliver business and strategic plans for the Spalding site
  • Oversee the management and achievement of operational, customer, and people-related KPIs
  • Support the management team in their responsibilities and take a proactive role in their development
  • Maintain relationships with existing customers and ensure all their service requirements are met
  • Continuously review and improve customer service levels and ensure required KPI and D.O.T levels are achieved
  • Engage in customer liaison and identify business opportunities with existing and prospective customers
  • Create customer solutions and own the implementation of new business
  • Liaise with other sites to provide whole service solutions
  • Oversee the control of the operation and ensure all operational matters are owned and resolved efficiently
  • Ensure the transport fleet and assets are operated in a commercially viable way
  • Devise and manage a continuous improvement policy
  • Ensure sustainability and carbon reduction is promoted
  • Oversee the driver development plan and ensure the management of drivers and subcontractors is managed efficiently
  • Enforce the highest standards of safety and hygiene
  • Oversee the maintenance and development of the Spalding warehouse, yard, and office facilities
Requirements
  • An established Senior Manager with strong commercial business acumen
  • Significant experience of operational management in the FMCG industry
  • Experience of managing people and large teams
  • Experience of a multi-modal fleet including temperature-controlled
  • Comprehensive knowledge of major retailer supply chain requirements
  • Comprehensive knowledge of the commercial marketplace
  • Rate calculation methods and their application to a commercial contract
  • Experience of managing budgets
  • Account management
  • Warehouse management
Benefits
  • Annual leave: 25 days plus bank holidays
  • Company bonus scheme
  • Private medical cover
  • Pension scheme
  • Car allowance
  • Life assurance
  • Wellness program
  • Eye care vouchers
  • Reward and recognition program
  • Everyday discounts


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