Airport Operations Manager
1 week ago
Job Role Overview:
As a member of the Junior Management team at JD Sports, you will play a vital role in maintaining exceptional customer service standards. Your responsibilities will include supervising staff, ensuring the shop floor meets company standards, and handling managerial tasks as instructed by Store Management.
Key Responsibilities:
- Provide customers with outstanding service levels.
- Address customer complaints and enquiries, delivering the best possible outcomes.
- Ensure staff appearance meets company guidelines.
- Understand and implement the Customer Service measuring programme.
Sales Performance:
- Achieve and exceed sales targets.
- Maintain high staff service levels to maximize store sales.
- Utilize in-store devices to offer customers the full product range.
- Use reports to inform product placement of key selling lines.
Visual Merchandising:
- Attract and engage customers using visual techniques.
- Maintain sales floor standards.
- Ensure stock is clean and presentable at all times.
- Advantageous to have retail management experience.
- Excellent time management and communication skills.
- Proficient in Microsoft Outlook, Word, and Excel.
Training & Development:
- Encourage personal progression within the store.
- Assist with new starter inductions and training.
- Support staff development, ensuring relevant E-Assessments are completed.
Requirements:
- Advantageous to have retail supervisor experience.
- Excellent time management and communication skills.
- Proficient in Microsoft Outlook, Word, and Excel.
Important Note: This position is not suitable for young workers (under 18) due to the Protection of Young Persons (Employment) Act 1996. Between 10:00pm and 6:00am, employees are paid a premium rate of pay.
We offer our employees a range of benefits, including:
- Incremental holiday allowance.
- Discretionary bonus scheme.
- Staff discount on JD Group and other brands within the organization.
- Personal development opportunities.
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