Senior Customer Service Representative

3 weeks ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Advisor to join our team at Careline Support Ltd. As a Senior Customer Advisor, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management team in training and inducting new team members.

Key Responsibilities
  • Provide excellent customer service to clients, responding to a range of situations, including emergencies and security entry calls.
  • Log each call in our CRM system to ensure accurate and detailed information.
  • Remain alert and available for the next customer, ensuring timely and efficient service.
  • Support the Monitoring Services Management team in training and inducting new team members, setting an exemplary role-model for the team.
About You

We are looking for individuals with a background in customer service, ideally in a senior capacity within a similar environment. You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis, and with good common sense. A good standard of English and IT skills is essential.

Why Work for Us?

Careline Support Ltd is a dynamic and supportive company that values its employees. We offer a range of benefits, including fantastic colleague benefits, variety of shifts to fit with your lifestyle, supportive and friendly team, free tea and coffee, extensive training, career development opportunities, light and contemporary offices, free on-site parking, and rewarding work that makes a positive difference every day.

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and supporting the Monitoring Services Management...

  • Senior Customer Service Representative

    2 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    We are seeking a Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to a variety of situations, and ensuring that our clients receive a positive experience.Key Responsibilities:Provide...

  • Senior Customer Service Representative

    4 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will play a vital role in providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will play a vital role in providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...

  • Senior Customer Service Representative

    2 months ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Careline Support Ltd. As a Senior Customer Service Representative, you will be responsible for providing exceptional customer service to our retired homeowners across the UK.Key ResponsibilitiesProvide telephone-based customer support to...

  • Customer Service Representative

    1 week ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    Customer Service RepresentativeWe are seeking a highly motivated and personable Customer Service Representative to join our team at Careline Support Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.Key...

  • Customer Service Representative

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and their concerns are addressed.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and their concerns are addressed.Key Responsibilities:Respond to customer inquiries and resolve...

  • Customer Service Representative

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Careline Support Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond to...

  • Customer Service Representative

    3 weeks ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Careline Support Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond to...

  • Customer Service Representative

    1 week ago

    Ringwood, Hampshire, United Kingdom Team Jobs - Commercial Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our dynamic Customer Contact Centre team in Ringwood. As a key member of our team, you will be the first point of contact for our customers, handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a timely and...

  • Customer Service Representative

    1 month ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    1 month ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely...

  • Customer Service Representative

    1 month ago

    Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time

    About the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Careline Support Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key ResponsibilitiesRespond to...