Customer Service Representative

1 day ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a skilled and compassionate Customer Service Representative to join our team at Careline Support Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Respond to incoming calls and provide timely and effective solutions to customer inquiries
  • Resolve customer complaints and issues in a professional and courteous manner
  • Provide accurate and up-to-date information to customers regarding our services and policies
  • Work collaboratively with other team members to achieve customer satisfaction and resolve complex issues
About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service. As a Customer Service Representative, you will be responsible for:

  • Providing a high level of customer satisfaction through effective communication and problem-solving skills
  • Working in a fast-paced environment and prioritizing tasks to meet deadlines
  • Developing and maintaining a thorough understanding of our services and policies
  • Collaborating with other team members to achieve customer satisfaction and resolve complex issues
What We Offer

We offer a competitive salary and benefits package, including:

  • Annual holiday of 22 days per annum, pro rata
  • Supportive and friendly team
  • 'On the job' training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Rewards for colleague referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary

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