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Customer Service Representative

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Careline Support Ltd. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers, ensuring their needs are met and exceeded
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Participate in ongoing training and development to stay up-to-date on products and services

About You:

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service. As a Customer Service Representative, you will be responsible for:

  • Providing a warm and friendly telephone manner to customers
  • Being calm and composed in high-pressure situations
  • Embracing and learning new IT systems and technical knowledge with ease
  • Demonstrating a high standard of written and spoken English

What We Offer:

  • Annual holiday of 22 days per annum
  • Supportive and friendly team environment
  • 'On the job' training from your initial induction and throughout your time with Careline
  • Career development opportunities
  • Bright, contemporary offices based in Ringwood
  • Free on-site parking
  • Group pension scheme
  • Eye care vouchers
  • Rewards for colleague referrals
  • John Lewis vouchers for expectant Mums and Dads
  • Health screening every 3 years
  • Life assurance 1 x salary

About Us:

Careline Support Ltd is a leading provider of telephone support services to over 10,000 retired Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points, and we are seeking a skilled Customer Service Representative to join our team.