Operations Administrator
2 days ago
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job Summary:We are seeking an experienced Operations Administrator to join our team in Glasgow. As an Operations Administrator, you will be responsible for processing all operational tasks, including mail activities, money in/out, plan servicing, trading, distribution, and corporate actions, within set service level agreements.
Key Responsibilities:- Process daily operational tasks in line with service tables and regulatory requirements.
- Complete workload accurately and efficiently, meeting SLA targets.
- Raise and respond to client queries and issues.
- Take ownership of actions and ensure accurate completion of tasks.
- Assist with non-standard client requests.
- Highlight concerns or risks of service failure to Team Leader.
- Work in full compliance with established processes.
- Have client focus on all activities.
- Assist in clearing transactional-related stock and cash breaks.
- Escalate suspected transactional issues, failures, or potential losses to line manager.
- Ensure timely corrective action of errors to minimize losses.
- Report breaches and incidents, and implement preventative measures.
- Support the resolution of incidents raised by providing information and evidence.
- Liaise closely with other teams to ensure smooth business processes.
- Participate in ad hoc projects as defined by Team Manager.
- Participate in daily huddles and team meetings.
- Support team and wider teams in resolving issues and incidents raised.
- Support the Change team with changes and platform releases.
- Identify areas for improvement within current processes.
- Take ownership of own knowledge and development by having a Personal Development Plan in place.
- Participate in regular review of written procedures and controls for existing and new processes.
- Desirable: Investment Operations Certificate (IOC) qualification or working towards.
- Desirable: Experience and understanding of wealth management.
- Desirable: Working in a multi-functional team.
- Ability to effectively operate in a high-volume, service delivery environment.
- Excellent client focus and relationship building.
- Ability to work on time-critical tasks and manage multiple priorities.
- Microsoft Office Suite.
- Strong attention to detail.
- Process improvement awareness.
- Problem-solving.
- Self-motivated and enthusiastic.
- Resilient and adaptable to ongoing change.
- Shows initiative and ability to work to one's own deadlines without managerial instruction and/or supervision.
- Completer/Finisher.
- Communication skills.
- Attractive salary.
- Stable job offers - employment contract.
- Work in a multicultural and diverse environment with employees from over 30 countries.
- Genpact supports language courses, professional trainings, and great career development opportunities.
- Free access to our award-winning learning platform.
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