Clinical Operations Manager

4 weeks ago


Glasgow, Glasgow City, United Kingdom Optical Express Full time
Job Title - Divisional Support Manager (DSM)

Location - Scotland/North of England

Hours of Work - 40 hours per week, with some weekend working required.

At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. We're looking for a skilled Divisional Support Manager to join our team and support our clinics in achieving these goals.

Key Responsibilities:

  • Conduct clinic visits to observe the day-to-day running of the clinic and provide feedback.
  • Ensure the clinic team provides safe, effective, and responsive patient care.
  • Oversee new manager inductions and introductions to Optical Express.
  • Recruit and support clinic/practice managers as required.
  • Ensure clinics maintain a high standard of tidiness and cleanliness.
  • Provide HR support, including investigations, disciplinary hearings, and ad-hoc meetings.
  • Be the first point of contact for clinics/practices to authorise discounts or finance.
  • Assist other Divisional Support Managers and Directors during periods of absence or annual leave.
  • Maximise conversion opportunities with patients and ensure the clinic team advises patients on suitable solutions.

What's in it for you?

  • Competitive salary
  • Free or discounted optical products and procedures
  • Career progression
  • Modern working environment with superb technological support

Optical Express is an equal opportunities employer, and we welcome applications from talented individuals who share our passion for delivering exceptional patient care.



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