Call Centre Operations Lead

3 weeks ago


Colchester, Essex, United Kingdom Top Job Recruitment Ltd Full time

A senior-level role awaits an accomplished Call Centre Operations Lead to spearhead our Colchester-based team. As a seasoned professional, you will oversee daily contact centre operations, drive performance through effective team management, and champion strategic objectives.

About the Role

In this pivotal position, you will be responsible for leading a high-performing team of customer service representatives, driving sales and operational excellence, and acting as a strategic partner to the Director.

Responsibilities
  • Manage Daily Operations: Oversee daily contact centre activities, ensuring seamless communication between teams and stakeholders.
  • Develop Team Members: Foster talent development and plan for succession in collaboration with Group L&D initiatives.
  • Improve Business Processes: Contribute to projects aimed at enhancing business processes and supporting company-wide goals.

With a proven track record in customer service leadership, you will excel in this role if you possess strong coaching skills, familiarity with contact centre technologies, and data-driven insights.

The successful candidate will receive a competitive salary range of up to £45k + £5k bonus, comprehensive health cover, including BUPA private healthcare, and access to an Employee Assistance Programme. Furthermore, you will enjoy opportunities for career growth within a dynamic organisation.


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