Call Centre Operations Lead
3 weeks ago
A senior-level role awaits an accomplished Call Centre Operations Lead to spearhead our Colchester-based team. As a seasoned professional, you will oversee daily contact centre operations, drive performance through effective team management, and champion strategic objectives.
About the RoleIn this pivotal position, you will be responsible for leading a high-performing team of customer service representatives, driving sales and operational excellence, and acting as a strategic partner to the Director.
Responsibilities- Manage Daily Operations: Oversee daily contact centre activities, ensuring seamless communication between teams and stakeholders.
- Develop Team Members: Foster talent development and plan for succession in collaboration with Group L&D initiatives.
- Improve Business Processes: Contribute to projects aimed at enhancing business processes and supporting company-wide goals.
With a proven track record in customer service leadership, you will excel in this role if you possess strong coaching skills, familiarity with contact centre technologies, and data-driven insights.
The successful candidate will receive a competitive salary range of up to £45k + £5k bonus, comprehensive health cover, including BUPA private healthcare, and access to an Employee Assistance Programme. Furthermore, you will enjoy opportunities for career growth within a dynamic organisation.
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Contact Centre Lead
4 weeks ago
Colchester, Essex, United Kingdom Top Job Recruitment Ltd Full timeContact Centre Leadership OpportunityWe are seeking an experienced Contact Centre Manager to lead our Colchester contact centre. As a strategic partner, you will oversee daily operations, champion team performance, and drive sales-focused results.About the RoleThis critical role involves overseeing daily contact centre activities, balancing business and team...
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Person Centred Care Lead
3 weeks ago
Colchester, Essex, United Kingdom Outlook Care Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Leading and inspiring staff to deliver exceptional careProviding operational and clinical leadership to support the delivery of high-quality person-centred careAdvising and coaching staff to improve clinical practice and outcomesEnsuring compliance with relevant standards and...
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Office and Studio Operations Coordinator
4 weeks ago
Colchester, Essex, United Kingdom Volunteer Centre Harlow Full timeThe Volunteer Centre Harlow is seeking an Office and Studio Operations Coordinator to join their team. This role will involve coordinating office and studio operations, including administrative support and data management.About the RoleCoordination of office and studio operationsAdministrative support to the teamUsing Microsoft Excel for data managementThis...
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Leisure Centre Manager
1 month ago
Colchester, Essex, United Kingdom Hollywood Bowl Full timeAbout the RoleWe are seeking an experienced General Manager to join our team, leading one of our busy centres and driving business growth.The ideal candidate will have a strong background in managing budgets, driving sales, and optimising performance. They will be responsible for delivering outstanding customer service, motivating their team, and...
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Senior Contact Centre Manager
3 weeks ago
Colchester, Essex, United Kingdom Top Job Recruitment Ltd Full timeWe are seeking an experienced Senior Contact Centre Manager to join our team in Colchester. In this critical role, you will oversee daily contact centre activities, balancing business and team priorities to achieve key KPIs and objectives.Job SummaryAs a Senior Contact Centre Manager, you will lead a high-performing team of customer service representatives,...
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Centre Team Associate
2 months ago
Colchester, Essex, United Kingdom Hollywood Bowl Full timeAbout the RoleThis Centre Team Associate position offers a unique opportunity to work in a fast-paced environment where no two days are ever the same. You will be working closely with our management team to ensure that every guest has an outstanding experience.As a valued member of our team, you will be expected to provide support across all areas of the...
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Volunteer Assistant Coordinator
1 month ago
Colchester, Essex, United Kingdom Volunteer Centre Harlow Full timeRole OverviewThis role is an exciting opportunity to join the team at Volunteer Centre Harlow as a key member in the Donation Centre. The successful candidate will be responsible for assisting with the picking and packing of New Goods stock, preparing it for pick-up via the Donation Centre delivery drivers.In this role, you will work closely with the team to...
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Centre Director
4 weeks ago
Colchester, Essex, United Kingdom LHR Full timeKey ResponsibilitiesCreate a safe, fun, and vibrant environment for your team and customersAccountable for delivering all areas of your budget and KPIsDrive the profit performance of your centreCoach, lead, motivate, and inspire teams to deliver outstanding serviceBenefits include a competitive salary, estimated to be around £55,000 - £65,000 per annum,...
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Person-Centred Care Coordinator
4 weeks ago
Colchester, Essex, United Kingdom Outlook Care Full timeJoin Our TeamWe are committed to delivering exceptional person-centred care, and we are seeking a dedicated Clinical Lead to join our team at Foxburrow Grange. As a Clinical Lead, you will be responsible for providing operational and clinical leadership to our nursing and care teams, ensuring the delivery of high-quality care that meets the needs of our...
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Business Operations Lead
1 month ago
Colchester, Essex, United Kingdom Weston Homes Plc Full timeWe are seeking a skilled Cafe Manager to join our team at Weston Business Centres. As a key member of our team, you will be responsible for leading our catering facilities and working closely with the Centre Manager to drive business growth.ResponsibilitiesSupervise the cafe team to ensure excellent service delivery and high standards of customer...
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St Helena Order Fulfillment Specialist
3 weeks ago
Colchester, Essex, United Kingdom Volunteer Centre Harlow Full timeJob Title: St Helena Order Fulfillment Specialist">Job Summary:">We are seeking an experienced and organized individual to join our team as a St Helena Order Fulfillment Specialist. As a key member of our team, you will be responsible for ensuring that our charity shops receive timely and efficient deliveries of new goods.">Main Responsibilities:">">Manage...
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Theatre Operations Manager
3 weeks ago
Colchester, Essex, United Kingdom Ramsay Health Care UK Operations Ltd Full timeRole SummaryWe are seeking a highly skilled and experienced Theatre Operations Manager to join our team at Ramsay Health Care UK. As a key member of the Senior Clinical Team, you will be integral to the delivery of the strategic vision and plan for the hospital.The successful candidate will have a strong track record of leading and developing a...
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Operations Director
1 month ago
Colchester, Essex, United Kingdom Hollywood Bowl Full timeAbout the RoleWe are seeking an experienced General Manager to lead one of our busy centres, creating a safe, fun, and vibrant environment for our team and customers.The ideal candidate will have a proven track record in managing budgets, driving sales, and optimising performance. They will be responsible for delivering outstanding service, motivating their...
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Clinical Team Lead
4 weeks ago
Colchester, Essex, United Kingdom Ramsay Health Care UK Operations Ltd Full time**Job Description:**We are seeking a highly motivated and experienced Deputy Ophthalmology Theatre Manager to join our team at Ramsay Health Care UK Operations Ltd.**Responsibilities Include:**Line management of lead practitioners, acting as Theatre Manager in their absence, project managing and delivering key initiatives, and reporting directly to the...
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Operations Head
2 months ago
Colchester, Essex, United Kingdom Hollywood Bowl Full timeAbout the RoleWe are seeking a seasoned professional to fill the role of Operations Head - Family Entertainment. As a key member of the leadership team, you will oversee the day-to-day operations of our centres, ensuring seamless delivery of our services, and driving continuous improvement initiatives.Your Responsibilities- Oversee centre operations,...
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Operations Manager Lead
3 weeks ago
Colchester, Essex, United Kingdom Massenhove Recruitment Ltd Full time**Job Overview**Massenhove Recruitment Ltd is a dynamic insurtech start-up seeking an experienced Deputy Head of Operations to join our team. As a key member of our operations team, you will be responsible for supporting the Head of Operations in managing the claims management department.The successful candidate will have a strong background in operations...
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Client Service Operations Manager
3 weeks ago
Colchester, Essex, United Kingdom Top Job Recruitment Ltd Full timeAre you a dynamic leader with a proven track record in managing high-performance contact centres? We're looking for an experienced Contact Centre Manager to join our senior management team.This critical role oversees daily operations, champions team performance, and acts as a strategic partner to the Director, stepping in as needed to ensure business...
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Youth Programme Assistant
4 weeks ago
Colchester, Essex, United Kingdom Volunteer Centre Harlow Full timeAbout the RoleThe Volunteer Centre Harlow is seeking a highly motivated individual to assist in planning, delivering, and evaluating a programme of activities for young people in Essex. As a Youth Programme Assistant, you will have the opportunity to work with various age groups, including Beavers, Cubs, Scouts, and Explorers.We estimate that the salary for...
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Support Team Assistant
4 weeks ago
Colchester, Essex, United Kingdom Volunteer Centre Harlow Full timeWe are looking for a Support Team Assistant to join our team at the Volunteer Centre Harlow. As a Support Team Assistant, you will provide administrative support to our team, including secretarial and bookkeeping tasks.About the RoleAdministrative support to the teamOffice and studio operationsMicrosoft Excel skills requiredThis is a great opportunity for...
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Kitchen Operations Lead
4 weeks ago
Colchester, Essex, United Kingdom Antony James Recruitment Full timeKitchen Operations Lead - Food Service IndustryA leading food service company is seeking an experienced Kitchen Operations Lead to join their team. As a key member of the kitchen brigade, you will be responsible for driving operational excellence and delivering high-quality food products.About the RoleThe successful candidate will oversee daily prep lists,...