Call Centre Operations Manager

2 days ago


Gloucester, Gloucestershire, United Kingdom Priory Group Full time

Care First, a leading provider of Employee Assistance Programmes, is proud to be part of Priory Group, the UK's premier mental healthcare and adult social care organisation. We offer a comprehensive range of services designed to support employers in creating a balanced and healthy working environment.

Job Summary

We are seeking an experienced Call Centre Operations Manager to lead our team in providing exceptional customer service and ensuring the efficient management of our call centre operations.

Key Responsibilities
  • Forecasting and planning to ensure sufficient resources to meet business requirements
  • Motivating and encouraging the helpline team to reach their full potential
  • Monitoring and improving telephone handling procedures and implementing required changes

The ideal candidate will have excellent communication skills, time management, and a pragmatic approach to work. They will also have experience in forecasting and planning, as well as motivating and developing teams.

As a valued member of our team, you will have the opportunity to work with a world-class organisation that invests in its employees' development and offers a challenging and fulfilling career. With competitive salary of £45,000 - £55,000 per annum, you will be well rewarded for your hard work and dedication.



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