Customer Service Expert for Inbound Call Centre

2 weeks ago


Gloucester, Gloucestershire, United Kingdom Asset Resourcing Full time

Located in Gloucester HQ, this position plays a pivotal role in delivering exceptional customer service in a fast-paced inbound call centre environment. As a key contributor to driving productivity and quality, you will be the face of our brand, interacting with customers to resolve their queries and concerns.

Overview

We are seeking a dynamic individual who is passionate about customer interaction, possesses excellent communication skills, and can work effectively within a team. If you have a strong desire to provide outstanding customer experiences and drive business growth, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • To manage high volumes of customer calls and respond to queries in a professional and courteous manner
  • To resolve customer complaints and issues efficiently, ensuring a positive outcome for both the customer and the company
  • To maintain accurate records of customer interactions and update relevant databases accordingly
  • To collaborate with colleagues to achieve team targets and contribute to a positive working environment

What You'll Need:

To succeed in this role, you will require:

  • Excellent communication and interpersonal skills, with the ability to interact with customers from diverse backgrounds
  • A strong desire to learn and develop your skills, with a willingness to receive training and feedback
  • The ability to work under pressure, managing multiple priorities and deadlines in a fast-paced environment
  • A solid understanding of customer service principles and practices, with a commitment to delivering exceptional results

Benefits:

We offer a competitive salary package, including an estimated annual salary of £25,000, as well as opportunities for career growth and development. If you're looking for a challenging and rewarding role where you can make a real difference, please don't hesitate to apply.



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