Duty Manager Professional

18 hours ago


London, Greater London, United Kingdom Imperial London Hotels Limited Full time
About Imperial London Hotels Limited

We are a family-owned hotel group operating seven hotels in Central London. Our unique heritage and culture drive our vision to deliver exceptional guest experiences.

This is a fantastic opportunity to join our team as a Duty Manager at the Royal National Hotel. As a key member of the Front Office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.

Key responsibilities include:

  • Meeting and greeting guests, providing high standards of service and handling complaints in a professional manner.
  • Providing fire evacuation training and ensuring all staff are up-to-date with procedures.
  • Managing luggage rooms, liaising with departments to secure extra space and maintaining storage areas.
  • Dealing with accidents and incidents, calling emergency services when necessary and logging incidents.

To succeed in this role, you will need:

  • A background in hospitality, preferably as a Duty Manager or Reception Manager.
  • Excellent knowledge of fire evacuation procedures and confidence in leading evacuations.
  • A passion for delivering memorable experiences and creating a positive atmosphere.
  • NVQ/QCF Level 3 qualification or equivalent in Business Administration.
  • Leadership skills, able to motivate and develop teams.
  • A positive attitude, calm under pressure and able to work independently and as part of a team.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a range of benefits including:

  • 28 days holiday pro-rata increasing with length of service.
  • Free meals on duty.
  • Uniform and dry-cleaning.
  • Employee recognition and awards.
  • Social events.
  • Interest-free Season Ticket Loan and Travelcard Loan.
  • Discounts at local gyms, dry cleaners and restaurants.
  • Shopping discounts through Each Person.
  • Nursery Scheme through Each Person.
  • Early Pay and Employee Assistance Programme.
  • Access to Imperial London Hotels Academy and funded apprenticeships.
  • £1,000 towards development once completing our Buddy programme.
  • Annual free English Course accredited by UCL Centre for Languages & International Education.


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