Duty Manager Professional
18 hours ago
We are a family-owned hotel group operating seven hotels in Central London. Our unique heritage and culture drive our vision to deliver exceptional guest experiences.
This is a fantastic opportunity to join our team as a Duty Manager at the Royal National Hotel. As a key member of the Front Office team, you will be responsible for ensuring seamless operations and delivering exceptional guest experiences.
Key responsibilities include:
- Meeting and greeting guests, providing high standards of service and handling complaints in a professional manner.
- Providing fire evacuation training and ensuring all staff are up-to-date with procedures.
- Managing luggage rooms, liaising with departments to secure extra space and maintaining storage areas.
- Dealing with accidents and incidents, calling emergency services when necessary and logging incidents.
To succeed in this role, you will need:
- A background in hospitality, preferably as a Duty Manager or Reception Manager.
- Excellent knowledge of fire evacuation procedures and confidence in leading evacuations.
- A passion for delivering memorable experiences and creating a positive atmosphere.
- NVQ/QCF Level 3 qualification or equivalent in Business Administration.
- Leadership skills, able to motivate and develop teams.
- A positive attitude, calm under pressure and able to work independently and as part of a team.
The estimated salary for this role is £25,000 - £30,000 per annum, depending on experience. We offer a range of benefits including:
- 28 days holiday pro-rata increasing with length of service.
- Free meals on duty.
- Uniform and dry-cleaning.
- Employee recognition and awards.
- Social events.
- Interest-free Season Ticket Loan and Travelcard Loan.
- Discounts at local gyms, dry cleaners and restaurants.
- Shopping discounts through Each Person.
- Nursery Scheme through Each Person.
- Early Pay and Employee Assistance Programme.
- Access to Imperial London Hotels Academy and funded apprenticeships.
- £1,000 towards development once completing our Buddy programme.
- Annual free English Course accredited by UCL Centre for Languages & International Education.
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