Director of International Communications

3 weeks ago

London, Greater London, United Kingdom American Express Full time

About the Role

The Director, Colleague Communications will drive the internal communications strategy and activities of American Express' International Card Services (ICS) business. ICS is one of the company's fastest-growing operating segments and is responsible for American Express' card issuing activities outside of the U.S., with a significant presence across Europe, Asia Pacific, Latin America and Canada.

The person in this role will develop and execute colleague communications strategies for the ICS business and its leaders to build understanding of the business' priorities and strategy. They will be responsible for developing content ranging from newsletters, memos, internal intranet content and presentations, as well as supporting the planning and execution of senior leader town halls, internal forums and other colleague engagement events.

Key Responsibilities

  • Develop and execute colleague communications activities designed to drive engagement and foster connection to the vision and strategy of senior leaders.
  • Devise creative ways to enhance the look and feel of written content, multimedia and in-person events.
  • Think strategically about how to best leverage available communications channels, including colleague intranet sites, Slack, and email, to drive content engagement.
  • Create engaging follow-up content and recaps from colleague events.
  • Support the rollout of corporate and global programs and initiatives, including reward and recognition campaigns, leadership development activities and innovation awards.
  • Partner with CA&C colleagues across geographies to drive coordination and consistency in global communications.

Requirements

  • Minimum 8 years of experience in communications or related role.
  • Strong strategic thinker able to effectively shape storytelling and channel management strategies.
  • Ambitious self-starter who is passionate about writing, storytelling, and crafting compelling and effective communications that can engage broad audiences.
  • Superior writing and editing skills.
  • Ability to translate business terminology into compelling, accessible written communication.
  • Strong project management skills and ability to execute against multiple deadlines.
  • Exceptional collaboration skills with an ability to work across teams and comfort with interacting with colleagues at all levels of the organization.
  • Familiarity with PowerPoint, OneDrive, and other software tools.

About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries.
  • Bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies (depending on your location).
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

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