Debt Recovery Specialist

4 weeks ago

Sutton Coldfield, Birmingham, United Kingdom Service Care Solutions - Legal Full time
Debt Recovery Officer Job Description

Service Care Solutions - Legal is seeking a skilled Debt Recovery Officer to join their team in the Sutton area. This role involves ensuring the collection of ASC legacy debt in accordance with Council policies and the ASC Charging Policy.

Key Responsibilities:
  • Debt Collection: Ensure timely collection of ASC legacy debt, adhering to Council policies and the ASC Charging Policy.
  • Regulatory Knowledge: Stay informed about statutory and non-residential charging policies, government regulations, and the Care Act's implications on debt recovery.
  • Project Reporting: Attend senior management meetings to update on project progress and provide timely debt monitoring reports to support effective financial management within the ASC directorate.
  • Payment Negotiation: Negotiate payment terms with clients, considering their financial circumstances while adhering to Council and government policies.
  • Customer Support: Offer clear advice on benefits and services to ensure clients receive entitlements and refer them to appropriate agencies as needed.
  • Debt Monitoring: Supply timely debt monitoring reports to support effective financial management within the ASC directorate.
  • Court Process Management: Manage County Court applications, prepare documentation, and represent the Council in hearings, monitoring subsequent actions.
  • Payment Monitoring: Track payments, including costs, interest, and penalties, ensuring accurate records.
  • Write-Off Management: Identify and manage debt write-offs in line with financial regulations and corporate policy.
  • Policy Implementation: Maintain and enforce policies regarding the collection of ASC debts.
  • Audit Responses: Address internal and external audit queries, Freedom of Information Requests, and other inquiries, as necessary.

Service Care Solutions - Legal offers a £250 referral bonus for successful referrals. If you have any questions or queries, please don't hesitate to ask.

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