Debt Recovery Specialist

4 weeks ago

Sutton Coldfield, Birmingham, United Kingdom Spencer Clarke Group Full time
Debt Recovery Officer ASC

We are seeking a skilled Debt Recovery Officer to join our Adults Social Care Service in partnership with a Local Authority in the Sutton area.

Contract Details:

  • Fixed-term contract with a view to extend to an ongoing contract.
  • Full-time hours: 36 hours per week.
  • Location: SM1 (initially 5 days in the office, reducing to 2 when fully trained).
  • Rate of pay: £16 - £20 per hour - negotiable depending on experience.

Main Responsibilities:

  • Collect ASC legacy debt in line with Council policies and the ASC Charging Policy.
  • Maintain up-to-date knowledge of statutory charging for residential care and non-residential charging policy and procedures, Government regulations, and guidance.
  • Provide expert advice and information to the team and ASC colleagues regarding legacy debt management.
  • Negotiate acceptable levels of payment with clients, taking into account their financial circumstances and Council policies.
  • Obtain a full understanding of the Council's and Government schemes to provide clear advice to customers.
  • Advise customers to ensure they receive all benefits and services they are entitled to.
  • Provide accurate and timely debt monitoring information to support effective financial management.

Requirements:

  • Experience of the Care Act and charging policies in a large finance operation.
  • Income and debt recovery experience.

What We Offer:

A market-leading referral scheme of up to £250 for successful referrals.

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