Special Educational Needs Support Specialist
1 day ago
Ambitious Resources Ltd is a UK-based charity dedicated to providing support to families with children and young people with Special Educational Needs (SEN).
Job DescriptionThe Helpline Coordinator will be responsible for managing the charity's helpline service, providing first-tier support to families navigating the complexities of SEN processes.
Responsibilities:- Taking Calls: Offer guidance and support to families, signposting them to appropriate next steps.
- Volunteer Management: Oversee a team of 30+ volunteers across the UK, providing mentoring, supervision, and feedback.
- Training & Recruitment: Recruit new volunteers and run training and support sessions to maintain a skilled and engaged team.
- Continuous Improvement: Gather feedback and help improve the helpline service.
- Strong communication skills and excellent command of the English language.
- Organised with great attention to detail—able to ensure accuracy and precision.
- Knowledge of SEND law (IPSEA qualifications preferred).
- Experience supporting families with SEN or working in related roles.
We offer a competitive salary of £35,000 - £42,000 per annum, depending on experience, and the opportunity to work in a dynamic and supportive environment.
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