Customer Service Representative

6 days ago


Coventry, Coventry, United Kingdom Microlise Full time
Job Title: Customer Support Advisor

We are seeking a highly skilled Customer Support Advisor to join our team at Microlise. As a Customer Support Advisor, you will provide exceptional support and training to our customers, ensuring they receive a first-class service when dealing with customer enquiries and technical support.

Key Responsibilities:
  • Deal with customer enquiries efficiently and diligently
  • Attend and fully participate in regular training and development reviews
  • Able to carry out a variety of technical duties related to the role, competently and efficiently
  • Deliver the best possible standards to our customers by keeping our promises, never compromising on health and safety, and being aware of the environmental impact of our activities
  • Customer Relationship Building and Management
  • Promote a process of continual improvement whilst encouraging new ideas and added-value solutions
  • Undertake additional duties in line with capabilities as required
Requirements:
  • Previous experience in a customer-facing/customer-service role
  • Experience working with Microsoft packages e.g. outlook 365, word or Excel
  • Ability to work with a high degree of accuracy with attention to detail and experience of inputting electronic records on a CRM system
  • Knowledge and understanding of confidentiality, with proven experience working with confidential information
  • Technical and administrative knowledge to support the customer experience
  • Excellent communication skills
About Microlise:

Microlise is a leading provider of software, telematics, and proof-of-purchase solutions to the UK's leading grocery retailers and food logistics providers. We pride ourselves on our commitment to customer service and our innovative approach to solving complex problems.

What We Offer:
  • Full support and training to ensure you are well equipped to succeed in your role
  • Private medical insurance with Vitality Health including rewards for members
  • 25 days holiday, excluding bank holidays, increasing with service
  • Invested in employee health and well-being with over 20 mental health first aiders in the business
  • Employee Assistance Programmes
  • Free Costco membership, 20% off EE mobile and line rental, and other local discounts
  • Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
  • Free Microlise Cresswell Racing Tickets, support British Superbikes
  • Executive Box at Motorpoint Arena Nottingham
Recruitment Process:

For successful candidates, interviews will take place whilst the advert is still live. If you believe you have the skills and experience required for this role, please submit your application.



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