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Application Support Specialist

2 months ago

East Anglia, United Kingdom Brown & Brown Europe Full time

Job Summary

Hamilton Fraser is a leading provider of specialist insurance and service solutions across various industries. We are seeking a talented and motivated individual to join our Technology Solutions (IT) division as an Application Support Analyst in our Borehamwood office.

About the Role

  • Provide 1st and 2nd line application support for internal teammates, managing support and change requests through the creation, updating, and resolution of tickets.
  • Support and maintain existing software functionality, identifying, analysing, and correcting defects within established service level agreements.
  • Develop software in accordance with published standards and guidelines, including adherence to code standards and user interface design guidelines.
  • Assist in the preparation of systems and user documentation.
  • Contribute to and maintain knowledge management systems.
  • Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required.
  • Continually update skills by learning new and relevant technologies.

Requirements

  • Previous experience in a similar Application Service Desk or support role.
  • Proficiency in providing 1st and 2nd line software support.
  • Knowledge of software development practices, including coding standards and user interface design.
  • Experience working with API Tools (e.g. Postman)
  • Solid understanding of SQL or demonstrable experience of working with solutions in SQL
  • Strong communication skills and the ability to collaborate effectively within a team.
  • Experience liaising with software vendor support services.
  • A proactive approach to updating skills and learning new technologies.

What We Offer

  • A negotiable basic salary and all the normal benefits you'd expect (Holiday, company pension etc.)
  • A collaborative, open and honest environment that is designed to deliver the best outcomes to our clients and staff
  • An environment built around supporting and developing our staff with funding available for relevant professional qualifications