Application Support Specialist

2 weeks ago


East London, United Kingdom Peabody Full time

About the Role

We are seeking an experienced IT Application Support Analyst to join our team at Peabody. As an IT Application Support Analyst, you will adopt a common approach to problem analysis, ensuring issues are clearly defined, trends are considered, and potential resolutions highlighted.

Key Responsibilities

  • Provide application support for the capability aligned to this role and assist with other capabilities as needed.
  • Work with IT colleagues on the Service Desk to ensure Delivery team requirements are clear.
  • Use your time management skills to prioritise tasks and meet deadlines and targets.
  • Liaise and communicate at all levels, exercising good initiative, judgement, and communication.

Requirements

  • Able to work under pressure and meet deadlines and targets.
  • Understanding of the social housing domain.
  • Experience working with suppliers to resolve incidents and requests.
  • Able to work to process, follow, and create procedures.
  • Knowledgeable in industry standards and frameworks such as ITIL, Agile.

Benefits

  • 30 days' annual holiday, plus bank holidays.
  • Two additional paid volunteering days each year.
  • Flexible benefits scheme, including family-friendly benefits and access to a discount portal.
  • 4 x salary life assurance.
  • Up to 10% pension contribution.

About Peabody

We offer a range of benefits to support your well-being and career development. Our flexible benefits scheme includes family-friendly benefits and access to a discount portal. We also offer 4 x salary life assurance and up to 10% pension contribution.



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