Key Operations Manager for Business Growth

4 weeks ago


London, Greater London, United Kingdom ihateironing Full time

About ihateironing:
ihateironing is revolutionizing the dry cleaning and laundry industry by making life easier for busy people. We achieve this by finding exceptional individuals, implementing superior processes, and leveraging cutting-edge technology.

We are a small, agile team of 35 people based in Brixton. Our service is available both in the UK and internationally. As an award-winning and profitable business, we have ambitious plans to significantly grow our operations over the coming years.

We are seeking humble, smart, and proactive professionals who are excited about contributing to ihateironing's continued growth as the world's leading dry cleaning and laundry service.

Why choose us?

Join our organization if you're passionate about continuous learning.

Choose us if you believe your career will progress due to increased responsibilities.

Select us because you value meaningful projects and tasks that align with the company's goals and customer needs.

Select us because you appreciate our work environment and culture.

Select us because, as we grow, so will your opportunities for career advancement and salary increases.

The Role: Operations Manager

Your responsibilities will include:

  • BUILDING RELATIONSHIPS: Maintaining and developing relationships with new and existing Dry Cleaners
  • STANDARDS ENFORCEMENT: Ensuring/helping Dry Cleaners meet ihateironing standards
  • TRAINING AND SUPPORT: Training Dry Cleaners on ihateironing systems and processes
  • BUSINESS GROWTH: Supporting our partner dry cleaners to grow their businesses
  • AD HOC PROJECTS: Participating in various project initiatives

You'll also enjoy a dynamic work environment with:

3+ days a week for on-site visits and the remaining days split between the office and home.

You'll be an integral part of our organization, working closely with our team to drive growth and success.

Requirements

To succeed in this role, you should possess:

  • A Bachelor's Degree or equivalent experience in a related field
  • At least 2 years of experience managing teams (direct reports, franchisees, or contractors)
  • A deep understanding of small growing businesses and the challenges they face
  • The ability to regularly visit Dry Cleaners around London and beyond
  • Firm but fair decision-making when ensuring quality and performance standards are met
  • Excellent verbal communication skills, including active listening and clear expression of ideas
  • Strong written communication skills
  • No prior experience in dry cleaning or laundry is required
Benefits
  • Competitive Salary: £40,000 - £50,000 per annum depending on experience
  • Subsidized laundry and dry cleaning services
  • A supportive work environment with regular team-building activities
  • Pension scheme for long-term financial security
  • Dynamic work arrangements, including remote work options


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