Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our Customer Service Hub as a Customer Service Representative.
Key Responsibilities
- Respond to a wide range of customer enquiries in relation to council services
- Provide excellent customer service and support to customers via telephone, email, and social media
- Work effectively as part of a team to deliver high-quality customer service
- Take ownership of customer issues and make decisions to resolve them
- Develop and maintain knowledge of council services and policies
Requirements
- Experience of working in a busy, customer-focused or contact centre environment
- Excellent verbal and written communication skills
- IT skills and ability to learn new systems
- Customer care and call handling skills
- Ability to work flexibly, including evenings and weekends
What We Offer
- A competitive salary and benefits package
- Opportunities for career development and progression
- A supportive and collaborative team environment
- Access to training and development opportunities
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.
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