Customer Service Representative

4 weeks ago


Motherwell, North Lanarkshire, United Kingdom North Lanarkshire Council Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Service Hub as a Customer Service Representative.

Key Responsibilities

  • Respond to a wide range of customer enquiries in relation to council services
  • Provide excellent customer service and support to customers via telephone, email, and social media
  • Work effectively as part of a team to deliver high-quality customer service
  • Take ownership of customer issues and make decisions to resolve them
  • Develop and maintain knowledge of council services and policies

Requirements

  • Experience of working in a busy, customer-focused or contact centre environment
  • Excellent verbal and written communication skills
  • IT skills and ability to learn new systems
  • Customer care and call handling skills
  • Ability to work flexibly, including evenings and weekends

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A supportive and collaborative team environment
  • Access to training and development opportunities

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.



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