Customer Experience Specialist
1 month ago
Are you passionate about delivering exceptional product experiences and ensuring that clients maximise their investment? As a Client Experience Specialist, you will play a pivotal role in providing top-notch support and assistance to our valued clients.
Key Responsibilities:
- Act as a warm, positive, and confident communicator, delivering exceptional service through verbal and written channels.
- Collaborate effectively with internal and external stakeholders to ensure seamless support and customer satisfaction.
- Help clients achieve success by providing timely support via verbal and written communication, ensuring a smooth client journey.
- Create valuable, evergreen content and resources to educate and drive rapid product adoption among our clients.
- Conduct digital navigational demonstrations when appropriate and work towards maximising tool utilisation through automation.
- Influential and adept at demonstrating/navigating digital products.
- Technologically savvy, particularly with the Microsoft suite (Excel and PowerPoint).
What We Offer:
- Annual leave 25-30 days depending on length of service
- Sports and fitness allowance
- Private Health Insurance after 3 months
- Pension - after 3 months, 5% of salary from the company and 5% employee contribution
- Life insurance - after 3 months (4 times salary)
- Flexi-time
- Free car parking
- Free lunch
- Agile working
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