Customer Experience Specialist

1 month ago


Wrexham, Wrexham, United Kingdom Adecco Full time
{"title":"Client Experience Specialist","subtitle":"Deliver Exceptional Product Experiences","content":"

Are you passionate about delivering exceptional product experiences and ensuring that clients maximise their investment? As a Client Experience Specialist, you will play a pivotal role in providing top-notch support and assistance to our valued clients.

Key Responsibilities:

  • Act as a warm, positive, and confident communicator, delivering exceptional service through verbal and written channels.
  • Collaborate effectively with internal and external stakeholders to ensure seamless support and customer satisfaction.
  • Help clients achieve success by providing timely support via verbal and written communication, ensuring a smooth client journey.
  • Create valuable, evergreen content and resources to educate and drive rapid product adoption among our clients.
  • Conduct digital navigational demonstrations when appropriate and work towards maximising tool utilisation through automation.
  • Influential and adept at demonstrating/navigating digital products.
  • Technologically savvy, particularly with the Microsoft suite (Excel and PowerPoint).

What We Offer:

  • Annual leave 25-30 days depending on length of service
  • Sports and fitness allowance
  • Private Health Insurance after 3 months
  • Pension - after 3 months, 5% of salary from the company and 5% employee contribution
  • Life insurance - after 3 months (4 times salary)
  • Flexi-time
  • Free car parking
  • Free lunch
  • Agile working
","location":"Wrexham - hybrid working","remuneration":"up to \u00a331,000","contract_details":"Permanent, Full Time"}

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