Client Experience Specialist

1 month ago

Wrexham, Wrexham, United Kingdom Adecco UK Limited Full time
Job Title: Client Experience Specialist

Location: Wrexham - hybrid working

Remuneration: up to £31,000

Contract Details: Permanent, Full Time

About the Role

We are seeking a talented and enthusiastic Client Experience Specialist to join our client's dynamic team. As a Client Experience Specialist, you will play a pivotal role in providing top-notch support and assistance to our valued clients.

Key Responsibilities
  • Act as a warm, positive, and confident communicator, delivering exceptional service through verbal and written channels.
  • Utilise your influential skills to navigate our products digitally and demonstrate their value to clients.
  • Maintain market awareness and have a deep understanding of key customer behaviours to better serve our client base.
  • Collaborate effectively with internal and external stakeholders to ensure seamless support and customer satisfaction.
  • Develop a proficient understanding of our organisation, including its history, methodology, and product suite, to confidently engage with clients.
  • Help clients achieve success by providing timely support via verbal and written communication, ensuring a smooth client journey.
  • Gather and prioritise client feedback, ensuring it reaches the appropriate channels to enhance our products and prevent client churn.
  • Create valuable, evergreen content and resources to educate and drive rapid product adoption among our clients.
  • Conduct digital navigational demonstrations when appropriate and work towards maximising tool utilisation through automation.
Requirements
  • Highly self-motivated, organised, and able to manage a demanding workload in a fast-paced environment.
  • Exceptional written and verbal communication skills with a warm and positive demeanour.
  • Influential and adept at demonstrating/navigating digital products.
  • Strong market awareness and understanding of customer behaviour.
  • Team player mindset with a willingness to collaborate with internal and external stakeholders.
  • Technologically savvy, particularly with the Microsoft suite (Excel and PowerPoint).

If you are enthusiastic about delivering exceptional client experiences and thrive in a high-energy, problem-solving environment, then this role is perfect for you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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