Professional Services Consultant
4 weeks ago
About the Role:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Our Business Services vertical offers a multitude of solutions focused on helping businesses drive higher revenue growth, maximize operational efficiencies, and improve customer experience. We help our customers solve difficult problems in areas such as Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About the Team:
As a Risk Management Consultant, you will be part of a team that supports and delivers the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. You will rely on your product and industry expertise to ensure the best experience for our customers while delivering projects in a timely manner.
Responsibilities:
- Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Use your expertise in RiskNarrative's product suite to provide valuable insight and guidance to customers, presenting, analyzing, problem-solving, training, and configuring the RiskNarrative platform.
- Work closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
- Work closely with customers to develop financial crime strategies, documenting details to configure our systems while liaising with internal and external stakeholders.
- Support and guide business customers through the full lifecycle of onboarding, meeting timescale requirements.
Requirements:
- Experience of implementing and configuring bespoke customer SaaS products.
- Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML, and Webhooks.
- Demonstrate excellent teamwork and verbal and written communication skills, ability to work closely with customers at all levels, investigator to C-Suite.
- Ability to handle multiple streams of work simultaneously.
- Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.
- Financial Crime knowledge/experience as an analyst, investigator, or similar in at least one of the below areas: Application Fraud, Transaction Fraud, KYC, AML, Data, or Credit.
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