Professional Services Consultant

4 weeks ago


Leeds, Leeds, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full time

About the Role

You will be responsible for guiding new business and existing clients through the onboarding process, helping them configure their financial crime strategy and providing expert advice on best practices.

RiskNarrative operates as a leading innovative company in our field, with a passionate team that sees development as a creative and inspiring endeavour. We are looking for individuals to join our team and deliver exceptional products.

Responsibilities:

  • Deliver bespoke onboarding requirements for new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
  • Use your expertise in RiskNarrative's product suite to provide valuable insight and guidance to customers, presenting, analysing, problem solving, training and configuring the RiskNarrative platform
  • Work closely with the Client Director on dedicated customer accounts to offer a proactive and excellent customer service
  • Work closely with customers to develop financial crime strategies, configuring the RiskNarrative platform to best enable customers to achieve their objectives
  • Gather client requirements by asking the right questions, documenting details to configure our systems while liaising with internal and external stakeholders
  • Support and guide business customers through the full lifecycle of onboarding, meeting timescale requirements

Requirements:

  • Experience of implementing and configuring bespoke customer SaaS products
  • Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
  • Demonstrate excellent teamwork and verbal and written communication skills, ability to work closely with customers at all levels, investigator to C Suite
  • Ability to handle multiple streams of work simultaneously
  • Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
  • Financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit


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