IT Service Delivery Manager

5 days ago


Blackpool, United Kingdom ARM Full time

Job Title: IT Service Delivery Manager

Job Type: Contract

Location: Hybrid - 2 days per week on site in Blackpool or Manchester

About the Role:

We are seeking an experienced IT Service Delivery Manager to join our fast-paced team on an initial 6-month contract. As a key member of our team, you will be responsible for managing the service delivery of ICT services, defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.

Key Responsibilities:

  • Manage a fully functioning multi-sourced service support team, focused on service availability and performance.
  • Ensure that all service and support functions remain responsive to customer needs.
  • Adequate reporting and service standards are met for their specific service.
  • Communicate and manage technical change with appropriate governance.
  • Develop a programme of continual service improvement across the wider service delivery function.

Requirements:

  • Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas.
  • Investigate problems and opportunities in existing processes and contribute to recommending solutions.
  • Identify process optimisation opportunities with guidance and contribute to the implementation of proposed solutions.
  • Build relationships with important stakeholders and work with teams to achieve strategic goals.
  • Communicate how activities meet strategic goals and understand core technical concepts related to the role.

About Us:

ARM is a specialist talent acquisition and management consultancy providing technical contingency recruitment and complex resource solutions. We cover the entire technical arena, including economically and strategically important industries in the UK and the world today.



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