Strategic Governance Manager

2 weeks ago

Twickenham, United Kingdom LGC Group Full time

Job Title: Governance, Performance and Improvement Manager

Location: Office-based, with hybrid working arrangement

Job Description:

The role of Governance, Performance and Improvement Manager is crucial in ensuring the seamless execution of our vision and strategy. You will be responsible for overseeing governance frameworks, enhancing performance metrics, and spearheading continuous improvement initiatives.

Key Responsibilities:

General

  • Manage the honorarium process, liaising with stakeholders to ensure efficiency and effectiveness through accurate and timely documentation management
  • Review Policies and Standard Operating Procedure documents relating to corporate and Information Governance to maintain accuracy of processes and to highlight improvements

Governance

  • Provide expert advice and operational delivery of all areas of governance supporting the Governance, Performance and Improvement Lead in ensuring best practice is implemented
  • Provide a high standard of secretariat support to a number of meetings, including Contract Management Boards, Director's Group, GMG Board, and Senior Leadership Group

Risk Management

  • Assist with the development of effective and efficient risk management processes and procedures
  • Undertake risk assessments and risk evaluations at a corporate level
  • Provide support and training to teams on their approach to risk management and development of risk registers

Complaints Management

  • Be responsible for the effective management of complaints, internal and/or external, including investigations, accurate recording, tracking, monitoring, reporting and analysis
  • Manage or oversee the most complex, sensitive or difficult complaints confidently and sensitively, knowing when to escalate or to seek advice from more senior staff

Information Governance

  • Support the Senior Information Governance Manager in carrying out Data Protection Audits, Data Protection Impact Assessments and ensuring that the ROPA is up to date and maintained

Continuous Improvement

  • Work with the Senior Project and CI Manager, liaising with teams across GMG on the identification of process improvement opportunities, particularly in line with implementing best practice and ensuring compliance

Planning

  • Work with the Senior Project and CI Manager, liaising with teams across GMG to ensure that annual planning cycle runs smoothly and that all plans are regularly reviewed and updated

Quality - Compliance Management

  • Work closely with the Quality and Compliance Manager to identify opportunities for improving the collection and quality of formal documentation (policies, standard operating procedures and guidance) and liaison with appropriate teams across GMG to implement the improvements

Qualifications

Behaviours and Competencies Required:

  • Curious, tenacious, and questioning mind with an appetite to challenge the status ensure continuous improvement
  • Proactive individual with a strong work ethos
  • Excellent written skills with emphasis on attention to detail
  • Good communication and influencing skills with an ability to develop strong relationships
  • Strong organisation, time management and prioritisation skills

Required Knowledge, Experience and Technical Skills:

  • Understanding and experience of corporate governance
  • Experience of delivering high level secretariat service, including writing minutes and papers to a high standard
  • Managing and presenting complex information so that it is clear and concise
  • Microsoft Office, G Suite and project management software
  • Identifying and implementing improvement opportunities
  • Experience of contribution to the writing and maintenance of policies, procedures and work instructions

Desired Criteria:

  • Experience of writing and maintenance of risk registers
  • An understanding of academic and/or research activities in science
  • Experience of research funding
  • Experience of translating policy into practice
  • Process mapping experience
  • Change management experience

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