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Governance and Performance Manager
1 month ago
The LGC Group is seeking a highly skilled Governance, Performance and Improvement Manager to join our team. As a key member of our Grant Management Group, you will play a pivotal role in ensuring the seamless execution of our vision and strategy.
About the RoleThe Governance, Performance and Improvement Manager will be responsible for overseeing governance frameworks, enhancing performance metrics, and spearheading continuous improvement initiatives. This role requires a proactive leader with a strategic mindset and a commitment to optimising operations.
Key Responsibilities- Manage the honorarium process, ensuring efficiency and effectiveness through accurate and timely documentation management.
- Review policies and standard operating procedure documents to maintain accuracy of processes and highlight improvements.
- Provide expert advice and operational delivery of all areas of governance, supporting the Governance, Performance and Improvement Lead in ensuring best practice is implemented.
- Provide high-quality secretariat support to Contract Management Boards, including writing minutes and papers to a high standard.
- Assist with the development of effective and efficient risk management processes and procedures.
- Undertake risk assessments and risk evaluations at a corporate level.
- Provide support and training to teams on their approach to risk management and development of risk registers.
- Be responsible for the effective management of complaints, internal and/or external, including investigations, accurate recording, tracking, monitoring, reporting, and analysis.
- Manage or oversee the most complex, sensitive, or difficult complaints confidently and sensitively, knowing when to escalate or seek advice from more senior staff.
- Support the Senior Information Governance Manager in carrying out Data Protection Audits, Data Protection Impact Assessments, and ensuring that the ROPA is up to date and maintained.
- Work with the Senior Project and CI Manager to identify process improvement opportunities, particularly in line with implementing best practice and ensuring compliance.
- Work with the Senior Project and CI Manager to ensure that the annual planning cycle runs smoothly and that all plans are regularly reviewed and updated.
- Work closely with the Quality and Compliance Manager to identify opportunities for improving the collection and quality of formal documentation and liaise with appropriate teams to implement improvements.
- Curious, tenacious, and questioning mind with an appetite to challenge the status quo and ensure continuous improvement.
- Proactive individual with a strong work ethos.
- Excellent written skills with emphasis on attention to detail.
- Good communication and influencing skills with an ability to develop strong relationships.
- Strong organisation, time management, and prioritisation skills.
- Understanding and experience of corporate governance.
- Experience of delivering high-level secretariat service, including writing minutes and papers to a high standard.
- Managing and presenting complex information so that it is clear and concise.
- Microsoft Office, G Suite, and project management software.
- Identifying and implementing improvement opportunities.
- Experience of contribution to the writing and maintenance of policies, procedures, and work instructions.
- £39,200 to £41,400 salary range.
- Bonus - subject to company performance.
- 25 days annual leave, plus public holidays (UK).
- Enhanced contributory pension scheme.
- Life Insurance.
- Benenden Healthcare.
- Season Ticket Loan.
- Laptop, IT equipment, and remote IT support.
We offer a range of work-life balance and family-friendly, flexible working arrangements. This is an office-based, hybrid role, with an expectation for all employees to attend our offices a minimum of 4 days a month, which might increase, subject to team requirements.
