Client Relations Specialist

1 week ago


Bristol, Bristol, United Kingdom Niyaa People Ltd Full time

We are currently working with a well-established property services business in the Bristol area to expand their dedicated team. In this role, you will be making a significant difference in enhancing the quality of life for residents. If you have experience as a Tenant Liaison Officer, Housing Officer, or have a background in Social Housing, we encourage you to apply below.

Tenant Liaison Officer

Estimated salary: £32,000 - £37,000

About the Role:
  • Main point of contact for escalated resident queries and complaints.
  • Investigate and resolve formal complaints while collaborating closely with the team.
  • Liaise regularly with tenants to ensure all complaints are addressed, keeping them informed on progress.
  • Work towards reducing the number of formal complaints being raised, preventing any issues.
Key Responsibilities:
  • Have at least 1 year of experience as a Tenant Liaison Officer, Housing Officer, or within Social Housing.
  • Familiarity with social housing contracts is highly desirable.
The benefits of this role include:
  • Pension Scheme
  • Buy/Sell Annual Leave
  • A great team environment
  • Bigger projects to contribute to
  • Career progression opportunities


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