E-commerce Innovation Manager

2 days ago


Dunstable, Central Bedfordshire, United Kingdom Certsure LLP Full time
About Certsure LLP
Certsure provides industry-leading certification schemes and support to the building services sector. Our services are delivered through the NICEIC brand, which has been the UK's largest certification body for electrical businesses for almost 70 years. We assess, certify and train electricians, plumbers, renewable energy installers, and gas and heating engineers. To become certified, businesses must demonstrate their compliance with technical standards and industry best-practice through rigorous assessments and continuing professional development.

We're seeking a Product Manager (Affinity) to join our team, responsible for overseeing a portfolio of Affinity products, including Online Certification, NICEIC Insurance, and our Webshop. The successful candidate will partner with our marketing team to develop compelling propositions and campaigns to drive demand and conversion. They'll lead a team of Product Coordinators, fostering a culture of care and high performance. The goal is to shape and deliver e-commerce strategies that drive customer satisfaction, market share, and profitability. Data-driven insights will be used to identify new opportunities, improve customer experience, and optimise product ranges.

The ideal candidate will have proven success in product management, particularly within e-commerce environments. They'll have a background in managing and growing online channels, with a focus on customer acquisition and retention. Leadership experience, including developing high-performing teams and managing external partners, is essential. Strong commercial acumen and entrepreneurial spirit are also required. Excellent communication and collaboration skills are crucial, as well as the ability to inspire and mentor others. Experience improving CRM systems and automating processes is desirable. Our estimated salary for this role is around £51,000, depending on location and experience.

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