Cybersecurity Advocate
2 weeks ago
Estimated salary: £55,000 - £65,000
ContraForce is a revolutionary security service delivery platform that empowers defenders to operate with agility and stop cyber threats. As our Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes while maximizing the value they receive from our products and services.
This role requires a strong focus on relationship management, problem-solving, and strategic thinking. You will work closely with cross-functional teams, including Sales, Product, and Support, to enhance the customer experience.
Key responsibilities include:
- Customer Engagement: Develop and maintain strong relationships with customers, acting as their primary point of contact.
- Onboarding: Facilitate the onboarding process for new customers, ensuring they understand our products and how to leverage them effectively.
- Customer Advocacy: Serve as the voice of the customer within the organization, advocating for their needs and feedback.
You will need:
- Bachelor's degree in business administration, Communications or related field plus 5 years of experience in business, OR master's degree in business administration, Communications or related field plus 3 years of experience in business
- Proven experience in a customer success, account management, or related role.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Experience with CRM software and customer engagement tools.
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