Apple Retail Assistant Manager

2 days ago

Falmouth, Cornwall, United Kingdom Select Tech Group Full time
About the Role

We are seeking an experienced and motivated Assistant Manager to join our team at Select Tech Group in Truro. As a key member of our management team, you will play a vital role in ensuring the highest level of customer experience in our store.

Key Responsibilities
  • Champion your Store Team Members (STMs), providing mentoring, coaching, and direction at all times.
  • Support the delivery of the Company's expected levels of customer service.
  • Manage your STM's abilities with the needs of the customer where the situation dictates.
  • Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
  • Ensure the store's merchandising meets expectations and looks its best at all times.
  • Managing the STMs through their appearance, performance, and attendance with support of the Store Manager, Regional Store Manager, and People Operations.
  • Work in conjunction with the Store Manager to enable the store exceeds its targets and KPIs.
  • Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
  • Where appropriate to manage and oversee customer complaints and returns so that they are either dealt with internally at store level or escalated to the correct level of management/department.
  • Actively develop the skills and techniques of your STMs through regular training, coaching, and 1-2-1 reviews.
Requirements
  • Passion and drive to succeed and meet required standards and targets.
  • Have emotional intelligence so you can handle/approach situations with the right character and temperament as it dictates to obtain the best outcome.
  • Have experience of managing people.
  • Have retail experience.
  • Be able to engage and encourage staff to grow, develop, and succeed.
  • Be trustworthy, loyal, and hardworking.
  • Want to work as part of a bigger picture.
  • Have the confidence to sell the right products to the customer.
  • Be able to work within set parameters and to ensure the STMs do the same.
About Select Tech Group

Select Tech Group is the leading Apple Premium Reseller in the UK and Ireland with 20 stores across England, Ireland, Scotland, and Wales. We are a distinguished accreditation from Apple, which means we recognize us as offering a fantastic customer-focused environment in which people can get hands-on with the full range of Apple products.

We are true believers in offering a fantastic service, backed up by a depth of knowledge and understanding of Apple products that can enrich people's lives.

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