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Apple Retail Assistant Manager
2 months ago
We are seeking an experienced and motivated Assistant Manager to join our team at Select Tech Group in Truro. As an Assistant Manager, you will play a key role in supporting the Store Manager and Regional Store Manager in delivering exceptional customer service and driving sales growth.
Main Responsibilities:- Champion your Store Team Members (STMs), providing mentoring, coaching, and direction to ensure they have the skills and knowledge to deliver outstanding customer service.
- Support the delivery of the Company's expected levels of customer service, ensuring that every customer interaction is positive and memorable.
- Manage your daily available resources, ensuring the smooth flow and operation of the shop floor, covering both sales and service.
- Ensure the store's merchandising meets expectations and looks its best at all times, creating an engaging and immersive customer experience.
- Manage your STMs through their appearance, performance, and attendance, working closely with the Store Manager, Regional Store Manager, and People Operations.
- Work in conjunction with the Store Manager to enable the store to exceed its targets and KPIs, setting individual STM targets and your own, and motivating your team to reach and exceed them.
- Ensure your shop floor is always ready to trade, taking pride in the appearance of the front of house areas, benches, pods, and furniture, and ensuring they are all in working order and in the correct positions.
- Manage and oversee customer complaints and returns, dealing with them internally at store level or escalating to the correct level of management/department.
- Actively develop the skills and techniques of your STMs through regular training, coaching, and 1-2-1 reviews, allowing them to work through their SEED training at quiet times or providing coaching sessions on how to deliver 'Personal Trainer' sessions.
- Advise and guide your STMs through the Company's core principles and policies, ensuring they understand and adhere to them.
- Proactively manage first-level People Operations matters, such as return to work interviews, liaising with People Operations on specific issues that may require you to undertake investigations, performance/attendance management, and reviews.
- Oversee your store closure routine, ensuring the right STMs are undertaking the necessary close-down duties and overseeing the cashing-up process, and making the necessary daily trips to the bank as required or dictated by your Store Manager.
- Passion and drive to succeed and meet required standards and targets.
- Emotional intelligence to handle/approach situations with the right character and temperament to obtain the best outcome.
- Experience of managing people, with the ability to motivate and develop your team.
- Retail experience, with a strong understanding of customer service and sales principles.
- Ability to engage and encourage staff to grow, develop, and succeed, with a focus on creating a positive and inclusive team culture.
- Trustworthiness, loyalty, and hard work, with a commitment to leading by example and providing continuity of service to your store and customers.
- Confidence to sell the right products to customers, understanding their needs and wants, and being able to read the situation and allow them to buy into the product.
- Ability to work within set parameters, ensuring that you and your STMs adhere to them.
