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Apple Retail Assistant Manager
2 months ago
We are seeking an experienced and motivated Assistant Manager to join our team at Select Tech Group in Truro. As a key member of our management team, you will play a vital role in delivering exceptional customer service and driving sales growth.
Key Responsibilities- Champion your Store Team Members (STMs) through mentoring, coaching, and direction to ensure they meet their full potential.
- Support the delivery of our company's expected levels of customer service, ensuring a seamless and engaging experience for our customers.
- Manage your daily available resources to ensure the smooth flow and operation of the shop floor, covering both sales and service.
- Ensure the store's merchandising meets expectations and looks its best at all times.
- Manage your STMs through their appearance, performance, and attendance, working closely with the Store Manager, Regional Store Manager, and People Operations.
- Work in conjunction with the Store Manager to enable the store to exceed its targets and KPIs, setting individual STM targets and your own, and motivating your team to reach and exceed them.
- Ensure your shop floor is always ready to trade, taking pride in the appearance of the front of house areas, benches, pods, and furniture.
- Manage and oversee customer complaints and returns, escalating them to the correct level of management or department as necessary.
- Actively develop the skills and techniques of your STMs through regular training, coaching, and 1-2-1 reviews, allowing them to work through their SEED training at quiet times or providing coaching sessions on how to deliver 'Personal Trainer' sessions.
- Advise and guide your STMs through our company's core principles and policies.
- Proactively manage first-level People Operations matters, such as return to work interviews, liaising with People Operations on specific issues that may require you to undertake investigations, performance/attendance management, and reviews.
- Oversee your store closure routine, ensuring the right STMs are undertaking the necessary close-down duties and overseeing the cashing-up process.
- Passion and drive to succeed and meet required standards and targets.
- Emotional intelligence to handle/approach situations with the right character and temperament to obtain the best outcome.
- Experience of managing people, with the ability to motivate and develop your team.
- Retail experience, with a strong understanding of the Apple brand and products.
- Ability to engage and encourage staff to grow, develop, and succeed.
- Trustworthiness, loyalty, and a hardworking attitude, with a willingness to work weekends and provide continuity of service to your store and team.
- Confidence to sell the right products to customers, understanding their needs and wants against the products on offer.
- Ability to work within set parameters and ensure your STMs do the same.
Select Tech Group is the leading Apple Premium Reseller in the UK and Ireland, with 20 stores across England, Ireland, Scotland, and Wales. We are a distinguished accreditation from Apple, recognizing us as offering a fantastic customer-focused environment where people can get hands-on with the full range of Apple products.
We are true believers in offering a fantastic service, backed up by a depth of knowledge and understanding of Apple products that can enrich people's lives. Our team is passionate about helping our customers discover which Mac, iPhone, Watch, or iPad is right for them, and we take pride in teaching them new skills to get the most out of their new device.
