Service Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom FleetPride Full time

FleetPride is a leading distributor of heavy-duty truck and trailer parts in the U.S. with a team of skilled professionals.

The Service Coordinator communicates estimates, scheduling, and work details to customers, requiring a strong mechanical understanding of trucks and trailers. This role involves communicating the work performed in a knowledgeable and detailed manner, providing administrative support, and preparing reports.

Duties & Responsibilities

  • Communicate with customers, employees, and other individuals to answer questions, explain information relative to repairs being performed, schedule repairs, and address complaints.
  • Support Service Manager and Technicians with daily needs.
  • Prepare invoices, open repair orders, reports, memos, letters, financial statements, and other documents.
  • Determine the status of the customer account and any payment needs prior to scheduling the work.
  • Answer telephones, direct calls, and take messages.
  • Obtain authorization for all credit card payments and process credit card, cash, and charge account payments.
  • Maintain and update filing, inventory, mailing, and database systems.
  • Estimate, schedule, and invoice repairs in a knowledgeable manner.
  • Coordinate road call requirements, follow up to ensure work is performed in a timely manner, control cost, issue purchase orders, and make all required arrangements to facilitate the road call.
  • Perform general office duties such as ordering supplies, parts for incoming jobs, maintaining records management systems, and performing basic bookkeeping work.
  • Open, sort, and distribute incoming correspondence, including faxes and email.
  • Responsible for cash drawer/petty cash.
  • Maintain a clean and organized office area.

Education & Training

  • High school diploma

Knowledge & Experience

  • This requires a firm mechanical understanding of trucks and trailers.
  • Average PC skills are required.
  • G-Suite, Excel, Word preferred.

Skills & Abilities

  • The ability to communicate the work performed in a knowledgeable and detailed manner.
  • Strong written and verbal communication.
  • Proven customer service.
  • Ability to sell FleetPride products and services.

Working Conditions

Work Environment

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust, and vehicle noise.

FleetPride is a leader in the industry comprised of retail, service, distribution, and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Service Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom HP4 Recruitment Ltd Full time

    Job Title: Service CoordinatorLocation: BirminghamSalary: £23,000 - £25,000Job Summary:We are seeking a highly skilled Service Coordinator to join our team at HP4 Recruitment Ltd. As a Service Coordinator, you will play a crucial role in arranging, planning, monitoring, and coordinating the activities of field engineers. Your primary objective will be to...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are currently recruiting for an experienced Service Coordinator to join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure seamless delivery of our services.Key responsibilities include:Maintaining strong customer relationshipsPlanning and scheduling of engineersPreparing...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are currently recruiting for an experienced Service Coordinator to join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure seamless delivery of our services.Key responsibilities include:Maintaining strong customer relationshipsPlanning and scheduling of engineersPreparing...

  • Service Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinator to join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers, maintaining customer relationships, and preparing quotations.Key responsibilities include:Maintaining customer relationships and providing excellent customer servicePlanning...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group. As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure seamless service delivery to our customers.Key Responsibilities:Maintain strong customer relationships and provide exceptional servicePlan and schedule engineer deployments...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group. As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure seamless service delivery to our customers.Key Responsibilities:Maintain strong customer relationships and provide exceptional servicePlan and schedule engineer deployments...

  • Service Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking an experienced Service Coordinator to join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers, maintaining customer relationships, and preparing quotations.Key responsibilities include:Maintaining customer relationships and providing excellent customer...

  • Service Coordinator

    2 months ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are currently recruiting for an experienced full-time Service Coordinator. As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers. Andrews Sykes Group is passionate about what we do, and our success is rooted in the talents of our team. We'll offer you: * A dynamic and challenging working environment with no...

  • Service Coordinator

    2 months ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are currently recruiting for an experienced full-time Service Coordinator. As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers. Andrews Sykes Group is passionate about what we do, and our success is rooted in the talents of our team. We'll offer you: * A dynamic and challenging working environment with no...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group. As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers, maintaining customer relationships, and preparing quotations.Key Responsibilities:Maintain strong customer relationships and provide excellent customer servicePlan and...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group. As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers, maintaining customer relationships, and preparing quotations.Key Responsibilities:Maintain strong customer relationships and provide excellent customer servicePlan and...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We're seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group. As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure seamless service delivery to our customers.Key Responsibilities:Maintain strong customer relationships through effective communication and issue resolution.Plan and schedule...

  • Service Coordinator

    1 month ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We're seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group. As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure seamless service delivery to our customers.Key Responsibilities:Maintain strong customer relationships through effective communication and issue resolution.Plan and schedule...

  • Service Coordinator

    1 week ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    We are seeking a skilled Service Coordinatorto join our team at Andrews Sykes Group.As a Service Coordinator, you will be responsible for the planning and scheduling of our engineers.Key responsibilities include:Maintaining customer relationshipsPlanning and scheduling of engineersPreparing quotationsOrdering partsAssisting teams with normal office...

  • Service Coordinator

    2 months ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    About Andrews SykesWe are a leading provider of temperature control solutions, dedicated to delivering exceptional service to our customers.Job SummaryWe are seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure timely and efficient delivery of our...

  • Service Coordinator

    2 months ago

    Birmingham, Birmingham, United Kingdom Andrews Sykes Full time

    About Andrews SykesWe are a leading provider of temperature control solutions, dedicated to delivering exceptional service to our customers.Job SummaryWe are seeking an experienced Service Coordinator to join our team. As a Service Coordinator, you will be responsible for planning and scheduling our engineers to ensure timely and efficient delivery of our...

  • Engineering Services Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom March Full time

    Join March as a Critical Engineering Services CoordinatorWe are March, the UK's leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process, and digital services has led to long-term partnerships with leading organisations in various sectors, including food and drink, utilities,...

  • Engineering Services Coordinator

    4 weeks ago

    Birmingham, Birmingham, United Kingdom March Full time

    Join March as a Critical Engineering Services CoordinatorWe are March, the UK's leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process, and digital services has led to long-term partnerships with leading organisations in various sectors, including food and drink, utilities,...

  • Transport Operations Coordinator

    2 weeks ago

    Birmingham, Birmingham, United Kingdom West Midlands Ambulance Service University NHS... Full time

    As a key member of the West Midlands Ambulance Service University NHS Trust team, the Transport Operations Coordinator plays a vital role in ensuring the smooth operation of non-emergency patient transport services.Key Responsibilities:Coordinate the deployment of resources to meet contractual requirements, working closely with operational staff and...

  • Service Coordinator

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Collins Property Recruitment Full time £26,500

    Resident Services Associate **Job Summary** Collins Property Recruitment is seeking a Resident Services Associate to join our team at a high-end Build to Rent development in Birmingham. As a key member of our property services team, you will be responsible for delivering exceptional customer service to residents and guests. **Key Responsibilities** *...