Customer Service and Administrative Assistant

4 days ago


Bradford, Bradford, United Kingdom Department of Human Resources Full time

Are you a highly skilled and dedicated administrative professional looking for a new challenge? Do you have a passion for delivering exceptional customer service and supporting the delivery of key services?

About the Position

This Band 5 role offers a competitive salary of £18,835 - £19,440 per annum, paid on a pro-rata basis for 35 hours worked per week. As a Customer Service and Administrative Assistant, you will be responsible for delivering administrative support to the Business Team, providing a warm welcome to visitors, and maintaining accurate records.

Main Duties
  • To provide administrative support to the Business Team, including reception duties, answering phones, and responding to emails
  • To maintain accurate records, files, and databases, ensuring confidentiality and discretion at all times
  • To work collaboratively with colleagues, parents, and external agencies, promoting a culture of inclusivity and respect
  • To contribute to the development and implementation of effective administrative systems, improving efficiency and productivity
Requirements
  • A proven track record of excellent customer service, interpersonal skills, and communication
  • Experience of working in a fast-paced environment, with a strong emphasis on teamwork and collaboration
  • Sound working knowledge of Microsoft Office packages (e.g., Google, Word, Excel) and good grammar, numeracy, and keyboard skills
  • A positive attitude, adaptability, and commitment to the academy's values and ethos
  • Desirable: experience of working in a school environment, although not essential


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