Technical Service Delivery Expert

2 weeks ago


Stanton under Bardon, United Kingdom Secure Retail Full time

We are excited to offer this opportunity to join the team as a Service Delivery Specialist.

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions with over 20 years of experience. We have become a highly trusted and respected worldwide payment provider offering innovative, reliable, and secure payment solutions tailored to meet the individual needs of our customers.

Key Responsibilities:

  1. Organise and participate in service review meetings.
  2. Prepare and deliver service review reports for customers.
  3. Provide service quotes and ad-hoc installation pricing to the sales teams and customers.
  4. Liaise directly with customers to discuss service requirements.
  5. Provide up-to-date information on our services and technical installations to customers and management.
  6. Provide feedback to the business from Service Reviews (including any new sale opportunities, further service requirements, etc.).
  7. Provide technical guidance; stay up-to-date on new hardware, software packages, new standards, wireless services, etc.
  8. Escalate technical support for customers; liaise with manufacturers/payment service providers when required.
  9. Collaborate with the Service Manager to review new and existing suppliers' products and services.
  10. Assist with the management of ad-hoc projects for service customers, such as software upgrade plans.
  11. Conduct training sessions for customers.
  12. Liaise with service partners to ensure the service criteria is being delivered correctly and cost-effectively.

You will have excellent communication and interpersonal skills, the ability to prioritise and self-manage, be a great problem solver, and have a good analytical and methodical approach.

In return, we offer a competitive salary, a profit share scheme paid monthly, private health insurance, an on-site gymnasium, a good pension scheme, and 25 days plus Bank Holidays.

All employees undergo a DBS (criminal record check) and credit check.



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