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Service Delivery Professional
2 months ago
At Secure Retail, we are looking for a skilled Service Delivery Professional to join our team.
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to prioritise and self-manage.
Key responsibilities include conducting service review meetings with customers, communicating service reports and completing actions from each review.
Additionally, the successful candidate will be responsible for providing service quotes and ad-hoc installation pricing to the sales teams and customers.
The role also involves liaising directly with customers to discuss service requirements, providing up-to-date information on our services and technical installations, and providing feedback to the business from Service Reviews.
Other key tasks include advising on technical issues, keeping abreast of new hardware, software packages, new standards, wireless services etc.
The position also requires escalation for Technical Support for customers, liaising with manufacturers/payment service providers where required.
As a Service Delivery Professional, you will have the opportunity to work with a variety of stakeholders, including suppliers and service partners.
In return for your hard work and dedication, we offer a competitive salary, a profit share scheme paid monthly, private health insurance, an on-site gymnasium, a good pension scheme, and 25 days plus Bank Holidays.
All employees undertake a DBS (criminal record check) and credit check.
