Retail Store Manager
4 weeks ago
About the Role:
We are seeking a highly motivated and experienced Retail Store Manager to join our team at Barnardo's. As a Store Manager, you will be responsible for the day-to-day operations of our Birley Road store, leading a team of colleagues to maximize store sales and profits. Your role will play a crucial part in raising funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.
Key Responsibilities:
* Ensure stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
* Maintain a high standard of service to customers, ensuring that the high standard of service expected by Barnardo's is maintained at all times.
* Implement promotions in the Store as directed by Head Office or your Area Business Manager.
* Maintain a high standard of presentation, both in the windows and the interior of the Store.
* Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
* Provide training, development, work reviews, and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
* Create an organized and pleasant working environment for staff and volunteers.
* Actively recruit the correct/specified number of volunteers to deliver the stores' objectives and KPIs.
* Ensure all financial, cash handling, and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
Requirements:
* Ability to deliver excellent customer service.
* Experience of managing people.
* Ability to liaise and respond to a variety of people from varying backgrounds.
* Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
* Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
* Ability to handle cash and reconcile accurately.
* Proven experience of meeting targets and KPIs.
* Basic IT skills.
About Barnardo's:
At Barnardo's, we believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance. We are therefore open to offering flexible working arrangements. We offer a range of benefits, including 26 days annual leave plus bank holidays, increasing after 5 years' service, and access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's.
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