Customer Service Coordinator

3 days ago

Croydon, Greater London, United Kingdom Allianz Partners Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Coordinator to join our team at Allianz Partners. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through proactive solutions and effective communication.

Key Responsibilities
  • Handle all inbound and outbound calls in a helpful, polite, and professional manner
  • Provide proactive solutions to customers, ensuring their needs are met and exceeded
  • Monitor all aspects of customer interactions to ensure timely and efficient resolution
  • Apply product and technical knowledge to provide accurate and informative responses
  • Manage regulated complaints in accordance with FCA guidelines
About You
  • You will possess a good level of general education, including Maths and English GCSE or equivalent
  • You will have a genuine desire to provide a high level of customer service and a strong ability to empathize with customers
  • You will be able to effectively manage multiple cases and prioritize tasks in a fast-paced environment
  • You will be flexible and able to work a variety of shifts, including evenings and weekends
What We Offer

We offer a competitive salary, excellent training and development opportunities, and a range of employee benefits, including a company pension scheme, private medical cover, and access to a range of discounts and rewards. We are committed to supporting the growth and development of our employees and offer opportunities for career progression and professional development.

We are an equal opportunities employer and welcome applications from diverse candidates. We are proud to be a diverse and inclusive workplace and are committed to creating a culture that values and respects all employees.

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