Customer Service Coordinator

2 days ago

Croydon, Greater London, United Kingdom Allianz Partners Full time
About the Role

We are seeking a highly skilled and empathetic Customer Service Coordinator to join our team at Allianz Partners. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through proactive solutions and effective communication.

Key Responsibilities
  • Handle all inbound and outbound calls in a helpful, polite, and professional manner
  • Provide proactive solutions to customers, ensuring their needs are met and exceeded
  • Monitor all aspects of customer interactions to ensure timely and efficient resolution
  • Apply product and technical knowledge to provide accurate and helpful information
  • Handle regulated complaints in accordance with FCA guidelines
About You
  • You will have a good level of general education, including Maths and English GCSE or equivalent
  • A genuine desire to provide a high level of customer service
  • The ability to effectively manage multiple cases and prioritize tasks
  • Able to show empathy and remain calm in a pressurized environment
  • Flexible and able to work a variety of shifts
What We Offer

We offer a competitive salary, excellent training, and opportunities for career development. You will also receive a range of benefits, including annual leave, a company pension scheme, and access to discounts on Allianz products.

We are committed to creating a diverse and inclusive workplace, where everyone feels valued and empowered to succeed. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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