IT Service Delivery Analyst
2 days ago
About the Opportunity
">Our client, a major retail company, requires an experienced Contract IT Support Analyst for a 6-month contract. The successful candidate will work on-site for 3 days and remotely for 2 days per week.
">The Job Description
">As the Contract IT Support Analyst, you will be responsible for day-to-day IT support, including first-line and second-line technical assistance to business users. You will report directly to the IT Support Manager and serve as the main point of contact for IT-related queries.
">Key Responsibilities">- Issue triage and resolution.
- Analysis of incoming tickets for priority, scope, and recurrence.
- Identification of user training needs.
Technical Capabilities
">- Timely first-time fixes for standard IT issues and requests.
Quality Assurance
">- Accurate issue recording in the IT ServiceDesk system.
- Maintenance of accurate Asset registers.
Requirements and Qualifications
">- Previous IT support experience.
- Remote troubleshooting expertise.
- Office 365 proficiency.
- Active Directory familiarity.
- Group Policy knowledge.
- Windows 7-10 proficiency.
- Password reset capabilities.
- User setup skills.
Salary and Duration
">£250 per day, 3-month term.
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