IT Service Delivery Analyst

2 days ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

About the Opportunity

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Our client, a major retail company, requires an experienced Contract IT Support Analyst for a 6-month contract. The successful candidate will work on-site for 3 days and remotely for 2 days per week.

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The Job Description

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As the Contract IT Support Analyst, you will be responsible for day-to-day IT support, including first-line and second-line technical assistance to business users. You will report directly to the IT Support Manager and serve as the main point of contact for IT-related queries.

">Key Responsibilities">
  • Issue triage and resolution.
  • Analysis of incoming tickets for priority, scope, and recurrence.
  • Identification of user training needs.
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Technical Capabilities

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  • Timely first-time fixes for standard IT issues and requests.
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Quality Assurance

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  • Accurate issue recording in the IT ServiceDesk system.
  • Maintenance of accurate Asset registers.
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Requirements and Qualifications

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  • Previous IT support experience.
  • Remote troubleshooting expertise.
  • Office 365 proficiency.
  • Active Directory familiarity.
  • Group Policy knowledge.
  • Windows 7-10 proficiency.
  • Password reset capabilities.
  • User setup skills.
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Salary and Duration

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£250 per day, 3-month term.



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