Data Analyst
15 hours ago
Are you a data analysis enthusiast with excellent quantitative and analytical skills? We have an exciting opportunity for a Data Analyst to join our team in Morley, UK.
About the Role
This is an ideal role for someone who is passionate about working with numbers and has a strong background in Microsoft Excel. As a Data Analyst, you will be responsible for monitoring and reporting on call metrics and colleague performance, using data and insight to drive customer service delivery.
We are a dynamic contact centre business that operates 24/7, and we need someone who can think critically and make informed decisions quickly. You will work closely with our planning and operational teams to ensure seamless communication and coordination across multiple sites.
Your Responsibilities
- Monitor and report on call metrics and colleague performance
- Use data and insight to drive customer service delivery
- Work closely with planning and operational teams to ensure seamless communication and coordination
Your Benefits
We offer a competitive salary of £40,000 per annum, along with a range of benefits including colleague discount, pension scheme, and bonus opportunities. You will also have the chance to develop your skills and career in a supportive and collaborative environment.
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