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Retail Team Leader

1 month ago

Bournemouth, Bournemouth, United Kingdom Travelex Full time

Bureau Manager Role

Travelex is seeking a skilled and experienced Bureau Manager to lead our team of Travel Service Partners in delivering exceptional customer service and driving business growth.

Key Responsibilities:

  • Manage a team of Travel Service Partners to achieve high levels of customer satisfaction and service delivery.
  • Nurture and mentor team members to develop their skills and abilities.
  • Monitor and review customer feedback, service levels, and team performance to identify areas for improvement.
  • Engage with customers to process foreign exchange transactions accurately and efficiently.
  • Deliver on key performance goals, including procedural, operational, and customer-focused objectives.
  • Implement and drive best legal practice and regulatory standards while adhering to Travelex compliance procedures.

About Travelex

We are a market-leading specialist provider of foreign exchange, with a network of stores and a trusted brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.