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Community Strategy Lead

2 months ago

London, Greater London, United Kingdom Standing on Giants Full time

We are seeking a highly skilled and experienced Senior Community Manager to join our team at Standing on Giants. As a Senior Community Manager, you will play a key role in leading the online community strategy and managing the daily activities of clients' online communities.

About Us

Standing on Giants is a pioneering agency that empowers businesses to build thriving online communities that put their customers at the centre of everything they do. We work with leading brands like Airbnb, Lenovo, and Tesco Bank, helping them launch successful communities that deliver real results.

Our mission is to create a world where business works for the benefit of people and planet, not just profit. We believe in taking an active approach to achieving this vision every day, which is why our people are at the heart of everything we do. We offer a range of employee benefits to enable you to do your job to the best of your ability and pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.

About the Role

This exciting opportunity allows you to implement impactful community strategies, maintain strong client relationships, and lead others. As a Senior Community Manager, you will be responsible for:

  • Maintaining regular communication with clients, utilising both qualitative and quantitative information to ensure the right decisions are made for both the community and business.
  • Working closely with Client stakeholders, planning, and implementing communications in line with our community management methodology.
  • Monitoring and analysing community performance to ensure agreed KPIs are being met.

You will also have the opportunity to work across the wider community success team alongside the Head of Community and the Head of Community Management Services on various Standing on Giants projects, including consultancy, research, and training.

In this role, you will be expected to demonstrate strong leadership skills, including performance management, team motivation, driving team learning and development, setting objectives, delegation, and prioritisation. You will also need to be able to handle difficult conversations and empower others.

Requirements

To be successful in this role, you will need to possess:

  • Strong leadership experience, including performance management and team motivation.
  • Excellent client-facing skills, with the ability to effectively communicate information and ideas in written and verbal formats.
  • Technical proficiency in online community platforms, with the ability to quickly learn new tools.
  • Interpersonal skills, with the ability to work creatively, diplomatically, and calmly under pressure.
  • Strong organisational and prioritisation skills, with the ability to meet deadlines.
  • Analytical skills, with the ability to monitor and analyse community performance.
Salary and Benefits

The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including a pension scheme, life insurance, and 25 days' annual leave.

Please note that due to the high number of applications, we are only able to contact successful applicants.