Service Operations Officer

9 hours ago


Preston, Lancashire, United Kingdom Westmorland and Furness Council Full time
Job Description:
We are looking for an experienced Service Support Officer to join our ICT service team at Westmorland and Furness Council. In this role, you will be responsible for managing incidents, facilitating communication between technical teams and users, and supporting continuous service improvement.

Responsibilities:
• Providing administrative support for IT Service Management (ITSM) processes
• Coordinating ICT procurement requests and ensuring timely delivery
• Collaborating with ICT service staff to resolve procurement queries and issues
• Maintaining service quality through regular reviews and implementing best practices in ITIL methodologies

Requirements:
The ideal candidate will have excellent communication and organisational skills, with experience in IT service management and procurement. A competitive salary of £35,000 per annum is on offer, along with opportunities for career growth and development in a supportive and dynamic environment.

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