Service and Repair Operations Manager
8 hours ago
Halfords is committed to providing exceptional customer experiences across its network of centres. As our new Service and Repair Operations Manager, you'll play a pivotal role in ensuring the seamless delivery of high-quality services and repairs to customers. With a focus on operational efficiency, customer satisfaction, and staff development, you'll drive business performance and contribute to the company's ongoing success.
In this role, you'll have the opportunity to:
* Lead a team of skilled technicians and centre managers, providing guidance and support to ensure exceptional service delivery
* Analyze operational data to identify areas for improvement and implement process enhancements
* Collaborate with the leadership team to develop and implement business strategies, aligned with the company's vision and goals
* Develop and maintain relationships with suppliers, partners, and stakeholders to ensure seamless operations
* Achieve targets and KPIs related to customer satisfaction, productivity, and cost control
Our Ideal Candidate
We're seeking an accomplished operations manager with a strong background in service and repair operations, preferably within the automotive sector. You should possess excellent leadership and communication skills, with a proven ability to drive business growth and improve customer satisfaction. Additionally, you should have a solid understanding of operational processes, with expertise in areas such as inventory management, supply chain optimization, and team performance metrics.
This role offers a competitive salary of £55,000 - £75,000 per annum, with opportunities for bonuses and career advancement within the company.
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