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Project Coordinator

2 months ago

East Dereham, Norfolk, United Kingdom Sanctuary Group Full time
About the Role

We are seeking a dedicated and compassionate Project Worker to join our team at Selwyn House, a homelessness service in Dereham. As a Project Worker, you will play a vital role in supporting individuals who have experienced homelessness to achieve their goals and live independently.

Key Responsibilities
  • Provide personalized support to customers, empowering them to maximize their potential and independence.
  • Assess customer needs and develop tailored support plans to address their unique challenges.
  • Act as a first point of contact for customer queries, ensuring timely and effective resolution.
  • Build strong relationships with customers, respecting their autonomy, dignity, and personal choices.
  • Liaise with external agencies to enhance customers' confidence, health, and wellbeing, and provide opportunities for education and employment.
  • Respond to emergency situations with professionalism and compassion.
  • Maintain accurate and high-quality records of customer interactions and progress.
Requirements
  • Experience working with adults who have experienced homelessness.
  • Strong communication and interpersonal skills, with a 'can-do' attitude.
  • Ability to work collaboratively as part of a team and independently, with a strong sense of initiative.
  • Excellent organizational skills, with functional literacy and numeracy.
  • Ability to adapt to changing priorities, work to deadlines, and meet targets.
  • NVQ3 in Health and Social Care or willingness to work towards.
  • Valid driving license and access to a vehicle.
What We Offer
  • A competitive salary of £12.50 per hour.
  • A comprehensive benefits package, including at least 25 days paid holiday, rising to 30 days after 5 years' service.
  • A pension scheme with employer contributions.
  • A range of online discounts and rewards from major retailers.
  • Health and wellbeing plans.
  • Life assurance.
  • Family-friendly arrangements, including opportunities for flexible working.
  • A Cycle to Work scheme.
  • A wide range of learning and development opportunities.