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Implementation Support Specialist

2 months ago

Guildford, Surrey, United Kingdom Person Centred Software Ltd Full time

About the Role:

We are seeking a highly organized and detail-oriented Implementation Support Specialist to join our team at Person Centred Software Ltd. As an Implementation Support Specialist, you will play a critical role in ensuring the smooth implementation of our Connected Care products by providing administrative support to our customers and Implementations team throughout the customer on-boarding process.

Key Responsibilities:

  • Support the Implementations team with administrative tasks such as sending booking confirmations and setting up customer training invites
  • Ensure a high level of accuracy on order handovers to ensure that they are in a 'ready to book' status
  • Set up new customer orders on relevant systems
  • Monitor the team email inbox and respond to queries and escalate where needed

Requirements:

  • Great customer service and communication skills
  • Excellent organisation and ability to manage and prioritise your own workload
  • Previous administration and customer service experience
  • Experience of using CRM systems and scheduling tools would be highly advantageous

What We Offer:

  • A competitive starting salary of up to £23,500
  • A bonus scheme
  • Hybrid working opportunities- 3 days a week in our modern office
  • 25 days holiday
  • A net zero pension scheme
  • Regular company meetings
  • Additional perks such as Cycle to Work Scheme, Staff discounts portal and Employee Assistance Programme