Service Delivery Manager

1 month ago


Swindon, Swindon, United Kingdom MTR Crossrail Full time
Job Title: Service Delivery Manager

MTR Elizabeth line's Train Service Delivery team is seeking a dynamic and professional Service Delivery Manager to join their team on a secondment basis until May 2025. The successful candidate will be based across the company's HQ near Liverpool Street station and the Swindon Control Centre.

Key Responsibilities:

  • Support the running of a safe and punctual railway on a daily basis through liaison with Network Rail, RfLI, and MTR Elizabeth line RCC.
  • Develop and maintain effective working relationships with Senior Service Delivery Officers, Senior Train Service Managers, and Operations Development Managers.
  • Review previous day's performance incidents and ensure learnings are shared to mitigate repeat incidents.
  • Develop a strong working relationship with Network Rail staff, RfLI, other TOC/FOC's, and key industry partners to deliver an effective response to and minimize the impact of any disruption on both customers and the wider rail network.
  • Support and coordinate the management of all incidents, accidents, and emergencies affecting the operational railway in liaison with colleagues in Network Rail, RfLI, and internal stakeholders.

Requirements:

  • Demonstrable experience of customer-focused individual, capable of working outside traditional routines.
  • Proven interpersonal skills and the ability to integrate into the activities of a multidisciplinary team.
  • Wide experience in passenger train operations.
  • Demonstrable skill in the use of Microsoft Office package and Control specific software.
  • Experience within a control environment, area operations, or infrastructure role.
  • Full understanding of MTR Elizabeth Line train services, customer requirements, and route geography.
  • Knowledge of Train Operating Companies within the route.
  • Geographical knowledge of adjoining Routes.
  • Able to influence others and work under pressure.
  • Problem solver with ability to provide creative solutions.
  • Ability to follow applicable rules and regulations.


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