Service Delivery Manager

1 week ago

Swindon, Swindon, United Kingdom MTR Crossrail Full time
About the Role

MTR Elizabeth line's Train Service Delivery team is seeking a dynamic and professional Service Delivery Manager to join their team on a secondment basis. The successful candidate will be based across the HQ near Liverpool Street station and the Swindon Control Centre.

As a Service Delivery Manager, you will play a crucial role in supporting the running of a safe and punctual railway on a daily basis. You will work closely with Network Rail, RfLI, and MTR Elizabeth line RCC to ensure the smooth operation of the railway.

Key Responsibilities
  • Support the management of all incidents, accidents, and emergencies affecting the operational railway.
  • Coordinate the response to all infrastructure and operational incidents, including recovery of normal train service.
  • Work closely with colleagues in Network Rail, RfLI, and internal stakeholders to ensure effective communication and collaboration.
  • Develop and maintain strong working relationships with Network Rail staff, RfLI, other TOC/FOC's, and key industry partners.
Requirements
  • Proven experience in passenger train operations.
  • Excellent interpersonal skills and ability to integrate into a multidisciplinary team.
  • Demonstrable skill in the use of Microsoft Office package and Control specific software.
  • Experience within a control environment, area operations, or infrastructure role.
  • Full understanding of MTR Elizabeth Line train services, customer requirements, and route geography.
  • Knowledge of Train Operating Companies within the route.
  • Geographical knowledge of adjoining Routes.
  • Able to influence others and work under pressure.
  • Problem solver with ability to provide creative solutions.

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